Intercom on Onboarding
Onboarding isn’t a metric, it’s an outcome. Onboarding means ensuring as many users as possible become successful ones. This book outlines time-tested thinking that will help your company do exactly that. Onboarding is also the one truly universal problem every piece of software has. It’s the only thing literally all your customers are going to do, and you’re guaranteed thousands of them will run into some kind of difficulty with it.
Getting new users to sign up is easy. Getting them to come back again and again is the hard part. That’s where onboarding comes in – it turns signups into happy, successful customers.
Intercom on Onboarding features nine chapters of the most valuable lessons we’ve learned onboarding tens of thousands of customers. Simple and straightforward advice on getting your customers to that ‘ah-ha!’ moment, and making sure they never look back.